Privacy Policy for Fulham Garden Centre
1. Introduction
At Fulham Garden Centre, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (fulhamgardencentre.com), interact with us, or use our services. We prioritize transparency, control, and security to ensure that your information is handled in a lawful and responsible manner.
2. Scope of this Policy and Role of the Data Controller
This Privacy Policy applies to all users accessing or using fulhamgardencentre.com and related services. Fulham Garden Centre acts as the “data controller” under applicable data protection laws including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). As a data controller, we determine the purpose and means by which your personal data is collected and processed.
3. Categories of Data Processed
We collect and process various categories of personal data necessary to provide and improve our services:
a. Usage Data
Includes information such as your IP address, browser type and version, time zone setting, pages visited, time spent on pages, clickstream data, access times, and other diagnostic data collected automatically from your interactions with fulhamgardencentre.com.
b. Account Data
Includes your first and last name, email address, postal address, and phone number when you register for an account or complete a transaction with us.
c. Profile Data
Includes information about your preferences, past purchases, interests related to our products, and behavioral patterns based on your use of our website.
d. Communication Data
Includes information you provide when contacting our customer service (e.g., support requests, complaint records), and any correspondence details sent via [email protected].
e. Technical Data
Includes device type, operating system, screen resolution, browser plug-in types and versions, and other technological identifiers used in accessing fulhamgardencentre.com.
f. Transaction Data
Includes details of orders placed, payment status, billing and delivery address, and order history.
g. Preference Data
Includes records of your opt-in or opt-out decisions related to marketing communications, as well as areas of interest such as plant or garden supply categories.
4. Legal Bases for Processing
We process your personal data under the following legal bases:
– Contractual Necessity: To fulfill orders and provide access to any services you request.
– Legitimate Interests: For fraud prevention, improving our website functionality, and ensuring network and data security.
– Consent: For marketing communications and storing certain cookies as required under applicable law; your consent may be withdrawn at any time.
– Legal Obligation: To comply with legal or regulatory requirements.
5. Your Privacy Rights
Depending on your jurisdiction and applicable law, you may have the right to:
– Access: Request access to your personal data and information on how it is processed.
– Rectification: Correct any inaccuracies or incomplete data.
– Erasure: Request deletion of your personal data, subject to certain conditions.
– Restriction: Request that processing be restricted where legally applicable.
– Portability: Obtain and reuse your personal data in a structured, commonly used, and machine-readable format.
For any such requests, please contact us at [email protected]. We will assess your request in line with legal obligations and respond timely.
6. Security Measures
We implement appropriate technical and organizational safeguards to ensure the confidentiality, integrity, and availability of your personal data, including:
– Use of SSL encryption for secure communication
– Access controls and role-based permissions
– Regular data backups and system updates
– Staff training on data protection best practices
7. International Data Transfers
We may transfer your personal data to countries outside your jurisdiction, including countries not regarded as having adequate protections under GDPR. When such transfers occur, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or rely upon other legally recognized transfer mechanisms.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, subject to applicable legal or regulatory requirements:
– Usage Data: 12 months
– Account Data: For the duration of your account and up to 3 years after closure
– Profile, Preference, and Communication Data: Up to 3 years from last interaction
– Transaction Data: 7 years for accounting and legal obligations
– Technical Data: 12 months
Once the retention period has expired, personal data is either securely deleted or irreversibly anonymized.
9. Cookie Policy
We use cookies and other tracking technologies to enhance your experience on fulhamgardencentre.com. The following categories apply:
– Essential Cookies: Required for website functionality (e.g., shopping cart, login areas).
– Functional Cookies: Enhance user experience (e.g., language preference).
– Performance Cookies: Help us analyze website performance and improve usability.
– Analytics Cookies: Collected via services such as Google Analytics to understand browsing behavior.
– Targeting/Advertising Cookies: Used to display relevant ads and measure the effectiveness of campaigns.
10. Cookie Management and Compliance
You may manage your cookie preferences at any time through your browser settings or our cookie consent tool available on fulhamgardencentre.com. In compliance with GDPR and CCPA, non-essential cookies are set only after obtaining affirmative user consent. You have the right to opt out of the sale or sharing of your personal information under CCPA regulations.
11. Children’s Privacy
fulhamgardencentre.com is not intended for children under the age of 13, and we do not knowingly collect personal data from individuals under this age. If we learn that we have inadvertently collected such data, we will promptly delete it from our systems.
12. Policy Updates
Fulham Garden Centre reserves the right to update or amend this Privacy Policy at any time. Changes will be posted prominently on fulhamgardencentre.com, and where legally required, we will obtain your explicit consent or provide direct notification.
13. Contact Us
If you have any questions regarding this Privacy Policy, your personal data, or would like to exercise any of your rights under applicable data protection law, you may reach us at:
Email: [email protected]
Website: https://fulhamgardencentre.com
We are committed to full compliance with GDPR, CCPA, and other relevant data protection laws. Please contact us with any concerns regarding your privacy.